Service requests, approved faster.
The Independent Service Provider Portal connects equipment-rental customers, their on-call servicers, and the Parts ASAP team in one auditable workflow — from quote to approval to invoice.
Built for the way service work actually happens
From the bay floor to the back office — no spreadsheets, no missed approvals.
One-page service requests
Servicers submit parts, labor, miscellaneous lines, and pictures from a single mobile-friendly form. Pictures stage safely so a validation slip never costs a re-upload.
Magic-link approvals
Customers approve straight from the email — no portal sign-in required. Reviewers see line items, totals, and pictures with the customer's branding intact.
Business-day auto-approval
Each customer's approval window is enforced in business days, with audit-logged auto-approval if the window elapses untouched.
Live ops feed
Parts ASAP staff watch every request flow through Submitted → Approved → Invoiced in real time, with cross-org filters and CSV exports.
Field-level audit trail
Every revise-and-resubmit is captured field by field, so disputes get answered with timestamps instead of guesswork.
Pricing visibility, by role
Servicers never see Parts ASAP pricing. Customers never see commission. Parts ASAP sees everything. Period.
One portal, three perspectives
Sign in and the right dashboard meets you at the door.
Quote & track
- Pick a customer, fill one form
- See in-program / out-of-program commission
- Edit on rejection — round-trip safe
Approve & oversee
- Branch-scoped or executive cross-branch view
- Approve from email — or from the dashboard
- Filter by branch, servicer, status, date
Operate & reconcile
- Cross-org Live Feed
- Force-approve & invoice entry
- Catalog, customers, servicers, users
From request to invoice in four steps
Submit
Servicer fills the one-page request and uploads pictures.
Approve
Customer approves via magic link or the dashboard.
Service
Work happens. Status, audit log, and pictures stay in sync.
Invoice
Parts ASAP captures AR & AP invoice numbers; the SR closes.
Ready to sign in?
Use the email and password your administrator provisioned for you.
Sign in to ISP Portal